View Full Version : A warranty question
02-20-2012, 09:30 AM
I have a pair of Cuddyback Capture IR cameras which I bought in spring of 2010. So far I have had no problems and I like how easy they are to operate. I only have my cameras out for about a month for turkey season and couple months in the fall, so I do not put the wear and tear that those who have them out all year long. A friend of mine had problems with an earlier Cuddyback camera and he sent it back twice for repair and both times the fix only lasted couple months and he was charged $100 each time, plus shipping to Cuddyback. So my question is this policy still in effect or has it been changed?? Has Cuddyback thought of going to a two year warranty? I just learned another company in addition to a two year warranty,also offers the customer the option of buying an addiional year of warranty for $20. This seems like great deal.
02-20-2012, 01:11 PM
You might wanna email Cudde support. They should have the answer your looking for.
02-20-2012, 02:21 PM
I was looking for some feed back from Cuddeback owners on this question. I thought this site was put up by Cuddeback, and that they were watching the posts made here. Feel free to correct me if I'm wrong.
02-20-2012, 02:52 PM
I was under that impression as well but since they have had issue with all the spam I dont see many people posting on here. Lots of members were inadertantly banned which is why I said to email Cudde support. Just look at the dates on mst f the posts, the are over a mnth old. I havnt had any issues with my cams yet so I dont know how the customer service works and I havnt heard of any other warranty from them.
02-21-2012, 08:08 AM
cudde currently has an 18 month warranty this began with the attack series.
02-21-2012, 10:19 AM
I wasn't trying to start a peeing contest, just seeking info. I've been on another site for a while now and there is almost no Cuddeback talk there, so I thought I'd try this site for info. As I see it there is no perfect cam out there, and it seems like all of them will sooner or later have problems and need repair/replacement. I have one friend who is not known for taking care of things, who has an older Cuddeback that has run perfectly for years now and still going. As posted above, another friend was more than a little disappointed with Cuddeback customer service when his camera failed twice after being returned. What I was looking for was what is it likely to cost me to have a capture repaired after the warranty has expired. I know things change with people and times, so if you have used Cuddeback customer service recently please post.